I am just writing this to let everyone know about what a shitty place Bill Jacobs VW in Aroura is. I have to take my VW Passat there a tone of times, and eveytime I pick it up they tell me I need this and I need that. The car has 7,000 miles on it how much can it need. When I asked to speak with the service manager Mark Z. They told me he isn't here anymore. OK fine so I speak with the current servic manager Steve Derosa, and this guy, haha, I don't even think he knows a thing about a volkswagen. Then after awhile of talking he told me that the tech. that worked on my vhicle was fired. Seems to be alot of people in and out of this place. The bottom line is please do not have your car serviced there. Has anyone else had any problems with Bill Jacobs???