We thought for sure Larry Roesch VW in Bensenville, IL wasn't like these other dealers who are posted about here....

BOY, WERE WE WRONG!

We were in the process of purchasing a used 2007 "new beetle" last night, even went so far as to give a $500. deposit.

The saleman, John Stewart, email: johnstewart@larryroesch.com was great, too bad he works for a dealership with a "finance manager" by name of Marijana Malencic, malencic@larryroesch.com and a "general manager" by name of Nick, don't know his last name or email. 

This finance manager, who admitted to my wife and me of the fact that she spent 10 years selling cars, tried her best to try to have us "pay" supposedly "this is what the "EXTENDED WARRENTY COSTS."

We were able to "negotiate" down the cost, but that was before we found this website, and others.....

After much research, till 2am in the morning, we decided that buying this used "new beetle" was not in our best interest.

This morning, at just a little after 9am, I called Larry Roesch VW and spoke with John Stewart.

I informed him that we weren't happy with the deal, how we were treated, and that we were going to cancel.

He informed me that finance manager Marijana Malencic wasn't working today, but that the check was still in the "sale bag" for the vehicle.

I informed him of our intentions to come to Larry Roesch VW
within the hour and pick up the check.  

No problem, according to John Stewart.

When I arrived, he was with 2 potential customers, and asked me to wait a minute.

After 5 minutes, he informed by pointing to another person (Nick), that Nick would take care of me.

(This "taking care of" would be done after ANOTHER 5 MINUTES, when Nick was done driving a "potential trade in" of the 2 women.)

He motioned me to his office, introduced himself, and asked "What is the problem?"

I informed him that there was no problem, his saleman John Stewart knew why I was here and that I would like the check back.

He asked again, "What is the problem?"

I asked him in so many words if he didn't comprehend the English language.

He tried to interrupt me and I interrupted him by stating:

"I've talked to your salesman, go ask him!"

"But I'm asking you..."

"AND I'M TELLING YOU I TALKED TO YOUR SALESMAN.  IF YOU DON'T WANT TO TRUST WHAT YOUR SALESMAN TELLS YOU, I SURE AM NOT GOING TO TELL  YOU!"

At that point Nick tells me that I will have to "cancel" my check, that he already dropped (deposited) it.

I looked at him incredulously and stated:

"YOU ARE A JAG-OFF."

I turned around, walked up to the desk where John Stewart and the two potential customers were sitting, and told all to the effect:

You have to be nuts to buy a car from LARRY ROESCH, I have to spend money to stop payment on a check for a deal gone bad, after being told to come here and pick it up. These people are jag-offs.   

Nick then proceeded to walk across the showroom and asked me to leave, which I did, and then stopped payment on my check right there in the parking lot.

On our way home, I placed calls to both Dan Roesch and Jeanine Roesch, (current owners of Larry Roesch VW), leaving both voice mails to return my call, so I would be able to explain myself to them, HAVEN'T RECIEVED A CALL BACK, SO MAYBE THEY'LL SEE IT HERE!

In the meantime, we'll be the BEST ADVERTISING LARRY ROESCH VW COULD EVER HOPE FOR.

"general manager" Nick's parting words to me were "Thanks for wasting 3 hours of our employee's time."

I told him he was a jag-off again.

As I stated earlier:

You have to be nuts to buy a car from LARRY ROESCH VW.