Click here to register.

Rohrman in Lafayette isn't much better.

User: samijo
Date: 12/20/2005 7:38 pm
Views: 3336
Rating: 45    Rate [
|
]

Isn't it amazing that we were going to replace the piece of crap Toyota Camry that we bought from the Bob Rohrman dealership in Lafayette with a VW Jetta...that is until we came across your website! Thanks! Like Tiffany, we purchased what we thought was a Certified Pre-Owned Toyota Camry from the Rohrman dealership in Lafayette. Talk about being taken for a ride! Within ONE week, the brakes were squeaking and my husband called the salesman who put him in touch with some incredibly snotty woman in the service department. She said something to the effect like --that's what you get when you buy a used vehicle--. My husband told her that it wasn't safe for our family to be riding in, as I was pregnant with our son and we had a 6 month old daughter. He explained to her that we had only had it for a week and that it was still under that little 30 day warranty that the salesman said we had. Finally after arguing with her for quite a while, she said that although they don't usually staff for such repairs on a Saturday we could bring it up and they would look at it. We were sitting in a little waiting area while they checked our car (it had high partition walls like that of a cubicle in an office) and we overheard two men talking about our car. They were discussing who had signed off on the "certification" because the brakes were absolutely shot. Immediately I began to wonder if something as important as the brakes wasn't checked correctly or completely what else could possibly go wrong? Not to mention that if the brakes were indeed that bad why weren't they making those horrible noises when we had test drove it only a few days before? The service "lady" came to talk with us about the repairs that needed done to the brakes; she said they could do the repairs that day with parts that were not "Toyota approved" or we could come back on Tuesday and the "Toyota approved brakes" would be available. She said that our extended warranty, that they pushed so heavily when we bought the car (I now see why), would not cover non-approved Toyota parts. Unfortunately we didn't have much of a choice and had to get the repairs done that day as we live over 50 miles away and wouldn't be able to bring the car to Lafayette in the middle of a work week...(which she knew). Anyway, to make a super long story somewhat short, we're desperately trying to get rid of the car now. It makes some incredible noises and the brakes haven't been right since the day they "repaired" them. It was so horribly overpriced, and now we're facing a negative equity situation. I absolutely will NEVER purchase anything from any Rohrman owned dealership again. The bad thing about is that the Toyota we purchased was the second car we had bought from them and I cannot believe how badly we got screwed on the deal. We have learned the hard way but hope that our lesson will help someone else make a more informed purchase.

Replies

PreviousBackNext
Intro To VW Story

*This website is in no way affiliated with Volkswagen Corporation or any of its affiliates or dealerships. This is a personal web site exercising the First Amendment of the Constitution of The United States, which is Freedom of Speech and Self Expression. This web site has been created and obtained for personal use only. Neither the website or the domain is being used for commercial use or profit. This website is not for sale nor will it ever be for sale. Any reference to employees or dealerships is not in anyway a reflection of any individuals personal character or demeanor. The business events, service records, statements and information are truthful and to the best of my knowledge.
Please read the legal notice for further information regarding this website. - DISCLAIMER

If you disagree with any of the legal statements contained within this site, click off of the website and do not return.
Contact The Webmistress


AMENDMENT I

Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the government for a redress of grievances.


My Personal Experience with Bob Rohrman Gurnee Volkswagen